It was closed for essentially all of the time during the week we went, making the membership a complete waste of money. However, due to Tropical Storm Elsa, the facility closed the whole place down and did not permit anyone to swim. We paid for a membership when we visited North Port, specifically to go to these springs. But the customer service is seriously lacking. And get there early maybe! They close at 5. All we got from the so called "Fountain of Youth" was more grey hair and extra frown lines. We're Floridians and travel all over the state but this place is a giant DUD. But if you want to charge $20 admission a head, you need to deliver a better customer experience. The concessions are expensive and some of the staff are nice but some are rude. Regardless, we never got to go! Also, the premises are dilapidated and in bad need of repair. I'm not sure what to believe but it was one giant disappointment. He said it's because the staff wants to go home early. They take your money, they fill up and they shut down and kick people out. We talked to a regular there who said this happens all the time. The so called "life guard" walked around the water and repeatedly screamed at people to leave the premises. How bizarre! I understand the need for safety and I'm sure that's the response I'll get for this post: "the safety of our guests is of the utmost importance, blah, blah, blah." But the reality was that they kicked about 100+ people out for no good reason. Given this rule, they would be closed pretty much every summer afternoon in Central Florida. Instead, they told us about some arbitrary rule that required them to close if lightning was detected within 8 miles on the Weather Bug app. They were unable to give us a clear answer. Since we had driven more than 2 hours just to see this place, we decided to stick around to see if they would re-open. After that, the entire thing decomposed into a circus. While they have a "no refunds" policy sign up, they grudgingly agreed to refund us the $20 admission fee. We paid for our tickets and, literally, about 10 seconds later, they announced they were closing. We arrived about 2 hours before closing, so around 3:00 p.m. There was a very flattering column that really sold us on it. We decided to drive down here (about 2+ hours) after reading about it in the Tampa Bay Times. As much as I wanted to like this place, I couldn't.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |